Privacy Policy

Parkland Fuel Corporation and its affiliates issue this Privacy Policy in order to confirm our strong commitment to privacy. It should be read in conjunction with our Legal Notice & Terms of Use. Due to the sensitive nature of the information that we may collect from our customers, which may include your address, your phone numbers and your credit card information, we comply with strict privacy requirements. The following describes our information collection, use and disclosure practices, in addition to how we handle information we learn about you from your visit to our website(s). The information that we receive depends on what you do when you visit the website(s).

Collection and Use of Consumer Personal Information

When you browse our website(s) and have not registered for any online services from Parkland Fuel Corporation, you browse anonymously. “Personal Information”, which is any information about an identifiable individual, such as name, address, telephone number or email address, is not collected as you browse. Non-personal information, such as the server your computer is logged-onto, your browser type (for example, Internet Explorer), and whether you responded to a Parkland Fuel Corporation banner ad, is collected and tracked. This non-personal information is used for the purpose of measuring response rates to banner ads and promotional offers.

Registration for online products and services: In order to provide you with a particular product or service online, we may request that you voluntarily supply us with Personal Information, including your address, credit card and account number, which will be collected and used for purposes such as product purchases, correspondence, communication with our customer service representatives, site registration, checking your bill online, and providing an online service to you in an efficient manner. If you have voluntarily supplied us with your Personal Information, we consider that you have consented to its collection, use and disclosure in accordance with this Privacy Policy. You may refuse to consent, or withdraw such consent, however, in such cases, we may be unable to provide you with certain products or services.

If you are known to us as a registered user of a Parkland Fuel Corporation online service, we may combine information about your use of the website(s) and the online product or service you utilize with certain other online and offline information we may have about you as a Parkland Fuel Corporation customer and information you have provided to us in order to customize your online experience and present you with relevant online and offline updates. We also use cookies to enable our server to recognize you as a registered Parkland Fuel Corporation online service user when you re-enter our website(s). If you would like to learn more about cookies, please read the section below on “Cookies”. Your Personal Information may be used to contact you when necessary. Once registered, users may opt-out of receiving communications, such as mailings, or be deleted from our website(s) and customer information database(s).

Other Non Public Personal Information

When you submit your Personal Information for product purchases or a credit application, you agree that Parkland Fuel Corporation may use your Personal Information to obtain a credit report from third party sources.  Parkland Fuel Corporation may also generate and store a credit score and personalized recommendations for each registered user. Some registered users may also receive pre-approved offers of credit. The credit report, scores, recommendations and any offers viewed or accepted and the dates of that information are stored in accordance with our Document Retention Policy, in a secured area. While these items are not sold to third parties for any reason, they may be used to qualify registered users for certain products, services or promotions. See the Disclosure of Personal Information section below for additional information.

Disclosure of Personal Information

Parkland Fuel Corporation may share the Personal Information it collects within the Parkland Fuel Corporation group of companies, including future affiliates. In addition, from time to time, we enter into contractual agreements with non affiliated third party service providers (such as heating oil delivery contractors, web hosting facilities, transaction processors). In the course of providing services to Parkland Fuel Corporation, these third parties may receive or have access to your Personal Information. These third parties, however, are obligated by contract to preserve and protect the confidentiality of your Personal Information. We may also disclose your Personal Information to comply with applicable legal and regulatory requirements and as otherwise may be permitted by applicable laws and regulations. However, Parkland Fuel Corporation limits access and use of your Personal Information only to those parties who need to know such information to provide you with the products or services for which your Personal Information was collected.

Right of Access

You may request access to your Personal Information that we have on file, including to ensure that it is always up to date and request that it be corrected, if needed.

Retention

We will only retain your Personal Information for as long as it is reasonably necessary for Parkland Fuel Corporation to fulfill its purposes, in accordance with legal and regulatory obligations relating to privacy and document retention.

Advertising and Promotions

While at our website(s), we may use information you provide to inform you of products and services offered by Parkland Fuel Corporation. You may also opt-in to receive specific advertising and promotions for products and services, including at our other website(s) or retail establishments. We will not, however, provide Personal Information to third party advertisers.

Web Site Links

Our website(s) may contain links to other third party websites. Parkland Fuel Corporation is not responsible for the privacy practices or the content of such websites. Please refer to those sites for specific information about their privacy or security practices or policies.

Security

Our website(s) allowing the collection of Personal Information have security measures in place to protect against the negligent or inadvertent loss, misuse and alteration or the information under our control. Parkland Fuel Corporation networking systems include an industry firewall and systems that are both physically and logically protected (via secured locations and passwords). Parkland Fuel Corporation makes commercially reasonable efforts to ensure the security of its systems. However, no transmission of data over the internet can be guaranteed to be secure. As a result, you acknowledge that any information that is transmitted to Parkland Fuel Corporation over the internet is transmitted at your own risk.

Parkland Fuel Corporation also conducts video surveillance at each of its stores, namely for security and loss prevention purposes. We will only use such images and information for internal operational purposes and it may be disclosed to law enforcement officials, if necessary.

Children’s Privacy

Protecting the privacy of children is especially important. For this reason, we never collect, use, disclose or retain information from individuals whom we know are under the age of 18, and no part of our website(s) is designed or structured to attract anyone under the age of 18.

Choice/Opt-in

Our website(s) provide(s) users the opportunity to opt-in to receive electronic communications from Parkland Fuel Corporation, its affiliates or non-affiliated third party suppliers at the point where we request information about the visitor. The benefits of opting-in to our mailing lists include email notification about enhanced service or product offerings that we believe may be of interest to you. Our website(s) also provide(s) registered users the option to remove their email from our databases to not receive future offers and communications via email, direct mail or telemarketing. You can contact us at 1.877.906.6644, 240-4 Ave SW Calgary, Alberta T2P 4H4 (Telephone: 403.567.2500), to have your email removed from our databases.

IP Address

When your web browser or email application requests a web page or email from another computer on the internet, it automatically gives that computer the address where it should send the information. This is called your computer’s “IP address” (IP stands for “Internet Protocol”). For most users accessing the internet from a dial-up internet service provider (ISP), the IP address will be different every time you log on. We use your IP address to help diagnose service or technology problems with our server, and to administer our website(s). We use your IP address to send you the most appropriate advertising based on geographic area or information derived from your IP address. Many IP addresses are commonly associated with internet service providers, universities, or major corporations in specific regions or localities. Aggregate information derived from IP addresses may also be reported to advertisers. Your IP address is used to help identify you, to track activity within our website(s) and to gather broad demographic information which is used to further develop advertisements, products and services.

Cookies

A cookie is a small amount of data, which often includes an anonymous unique identifier that is sent to your browser by a website you visit, and stored on your computer’s hard drive. Our website(s) use(s) cookies to keep track of your session ID. We may use cookies to deliver content specific to your interests or to track specific data that needs to be available on multiple web pages. Cookies are necessary for the system to work properly. Any cookie in use by our web server is temporary and will be removed when the user logs out or is timed-out by the server. Our server contains links to other related web sites. We do not control or have access to the information that is collected or used on those sites, via cookie or otherwise. You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is set. (Each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preferences.) If you reject all cookies, you will not be able to use our products or services that require you to “sign in”, and you may not be able to take full advantage of all offerings.